14-Day Return & Refund Policy

We want you to be confident in your purchase from Fullness of Time Watch Company. The watch shown in each product listing is the actual watch you will receive, and every watch is individually inspected and tested before shipment.

Return Window

You may request a return within 14 calendar days after your order is delivered, based on the carrier’s tracking information.

To begin a return, contact us at info@fullnessoftimewatches.com before sending the watch. Please include:

• Your name
• Shopify order number
• Watch model
• Reason for the return

If your return is approved, we will provide return instructions. Please do not mail a watch to Fullness of Time Watch Company without prior authorization.

Once authorized, the return should be shipped within seven calendar days. Returns mailed without authorization or outside the approved return period may be refused.

Return Eligibility

To qualify for a return, the watch must be in its original, resalable condition.

The watch may be carefully tried on indoors but must not have been worn for normal daily use. It must be:

• Free from scratches, dents, marks, odors or other signs of wear
• Returned with all bracelet links, spring bars and sizing components
• Accompanied by its presentation box and Certificate of Stewardship
• Returned with any accessories and protective materials originally included
• Packaged securely to prevent damage during shipping

A bracelet may be sized without automatically making the watch ineligible for return, provided the watch and bracelet were not scratched or damaged and every removed link and component is returned.

Hand-Finished Characteristics

Each Fullness of Time dial is hand finished using custom lettering created in-house. Minor edging from the dial application may be visible under magnification or in certain direct lighting. These details are generally subtle during normal wear and are part of the individual character of a hand-finished timepiece.

Because each product listing shows the actual watch being offered, customers are encouraged to examine all photographs before purchasing. Disclosed hand-finished characteristics are not considered manufacturing defects.

An otherwise eligible, unworn watch may still be returned during the 14-day return period if the customer decides it is not the right watch for them.

Return Shipping

Customers are responsible for return-shipping costs when returning a watch because of preference, fit, appearance, gift suitability or a change of mind.

The return must be shipped using a trackable and fully insured service. The customer is responsible for the watch until it is received by Fullness of Time Watch Company. We cannot issue a refund for a return that is lost or damaged in transit.

Original expedited-shipping charges, if any, are nonrefundable. We do not deduct the original complimentary standard-shipping cost from an approved return, and we do not charge a restocking fee for a watch returned in its original condition.

Damaged, Defective or Incorrect Orders

Please inspect your watch shortly after delivery.

If the watch arrives damaged, appears defective or is not the watch you ordered, contact us as soon as possible—preferably within 48 hours—at info@fullnessoftimewatches.com.

Please include your order number, a description of the problem and clear photographs or video when possible. Keep the shipping carton and all packaging materials while the matter is being reviewed.

If we confirm that the watch arrived damaged, defective or incorrect, we will provide return-shipping instructions at no cost to you.

After the 14-day return period, qualifying defects will be handled under the Fullness of Time Watch Company 90-Day Limited Warranty rather than this return policy.

Inspection and Refunds

All returned watches and accompanying materials will be inspected before a refund is approved.

If the return meets the requirements of this policy, the purchase price and applicable sales tax will be refunded to the original payment method. Approved refunds are generally submitted within five business days after inspection.

Your bank, credit-card company or payment provider may require additional time to post the refund to your account.

We will notify you if the returned watch shows signs of wear, damage, alteration or missing components. Depending on its condition, the return may be declined or the refund may be reduced to reflect the loss in value. We will contact you before applying a reduced refund.

Nonreturnable Items

The following are not eligible for return:

• Watches showing signs of wear or daily use
• Watches that have been scratched, damaged, altered or improperly handled
• Watches returned without required components or accessories
• Watches customized, engraved or personalized at the customer’s request
• Gift cards
• Items clearly identified as final sale before purchase

These exclusions do not limit any rights that may apply to a product that arrived damaged, incorrect or defective.

Exchanges

Because many Fullness of Time watches are individually configured and offered as one-of-one pieces, direct exchanges may not be available.

The simplest way to select another watch is to return the original qualifying purchase and place a separate order for the desired watch. We cannot reserve another one-of-one watch while a return is in transit.

Cancellations

Contact us immediately if you need to cancel an order.

We will cancel and refund an order that has not entered the shipping process. Once an order has shipped, it must be handled through the return process described above.

Questions

For questions about a return, refund or order problem, contact:

info@fullnessoftimewatches.com

Please do not ship a watch until you have received return authorization and instructions from Fullness of Time Watch Company.