Fullness of Time Watch Company 90-Day Limited Warranty
Fullness of Time Watch Company stands behind the craftsmanship of every watch we assemble and sell.
Each watch is individually inspected, tested on a timegrapher and pressure tested before shipment. Its individual test results are recorded on the accompanying Certificate of Stewardship.
Warranty Period
Your Fullness of Time watch is covered by this limited warranty for 90 calendar days beginning on the date it is delivered to the original retail purchaser.
This warranty applies only to watches purchased directly from Fullness of Time Watch Company and is provided to the original purchaser. Proof of purchase may be required when requesting warranty service.
The warranty is intended to cover defects in materials, assembly or workmanship that become apparent during normal and appropriate use. It is not a maintenance plan or a guarantee against normal wear, accidental damage, misuse or the ordinary variation of a mechanical movement.
How to Request Warranty Service
Before sending your watch, contact us at:
info@fullnessoftimewatches.com
Please include:
- Your name
- Shopify order number
- Watch model and serial number
- A description of the problem
- Photographs or a short video, when helpful
- A photograph of the Certificate of Stewardship, if available
Do not ship a watch until you have received authorization and packing instructions.
The Certificate of Stewardship is helpful in identifying and evaluating your watch, but its absence does not automatically disqualify an otherwise valid claim when proof of purchase is available.
Shipping for Warranty Service
The customer is generally responsible for safely shipping the watch to Fullness of Time Watch Company using a trackable and insured service.
If the condition is covered by this warranty, Fullness of Time Watch Company will pay for standard return shipping to a U.S. address.
Our Warranty Remedy
For an approved warranty claim, Fullness of Time Watch Company will, at its discretion:
- Repair the watch;
- Replace the defective component;
- Replace the watch with the same model or a reasonably comparable watch; or
- If repair or replacement is not reasonably available, refund the original purchase price.
Because many watches are individually configured, an exact replacement may not always be available.
Repair or replacement does not restart the original warranty period. The repaired or replacement watch will remain covered for the balance of the original 12-month warranty period or 90 days after return to the customer, whichever is longer.
Coverage After a Warranty Repair
Repair or replacement does not restart the original 90-day warranty period.
A repaired or replacement watch will remain covered for the balance of the original warranty period or for 30 days after it is returned to the customer, whichever is longer.
Service After the Warranty Period
Our commitment to our customers does not end when the limited warranty expires.
If your watch requires regulation, pressure testing, movement replacement or another repair after 90 days, contact Fullness of Time Watch Company. We will evaluate whether the work can be performed and provide an estimate before beginning any paid service.
Availability and pricing will depend on the condition of the watch and the availability of compatible components. No paid repair will be performed without the customer’s approval.
Implied Warranties and State Law
To the extent permitted by applicable law, any implied warranties, including implied warranties of merchantability or fitness for a particular purpose, are limited to the duration of this 90-day limited warranty.
Some states do not allow limitations on how long an implied warranty lasts, so this limitation may not apply to you.
This limited warranty gives you specific legal rights, and you may also have other rights that vary from state to state.