Water Resistance & Crown Care

Your Fullness of Time watch is individually pressure tested before shipment. The result of that test is recorded on the accompanying Certificate of Stewardship.

Understanding what that test means—and caring properly for the crown—will help protect your timepiece for years to come.

Water Resistant Does Not Mean Waterproof

No watch should be considered permanently waterproof. “Waterproof” suggests that water can never enter a watch under any conditions. In reality, every watch has practical limits, and its protection can be affected by water pressure, temperature, age, impact, crown position and the condition of its seals.

“Water resistant” means that a watch has been designed and tested to withstand a specified level of water pressure under controlled conditions.

Each Fullness of Time watch is individually pressure tested to 5 ATM before shipment. The actual result is recorded on its Certificate of Stewardship.

What Does 5 ATM Mean?

A rating of 5 ATM represents resistance to approximately five atmospheres of pressure during a controlled test.

This rating is sometimes expressed as approximately 50 meters. That number is a pressure equivalent—not a recommendation that the watch be worn 50 meters underwater. Real-world movement, running water and sudden changes in pressure can place additional stress on the case, crystal, crown and seals.

For that reason, Fullness of Time recommends treating a 5 ATM watch as suitable for normal daily exposure, including:

• Rain
• Perspiration
• Accidental splashes
• Hand washing with the crown secured
• Brief incidental contact with water

We do not recommend wearing a 5 ATM Fullness of Time watch while:

• Swimming
• Snorkeling or diving
• Showering or bathing
• Using a sauna or hot tub
• Participating in water sports
• Working around pressurized or forceful running water

Even though some watches are called “divers” because of their styling and rotating timing bezels, they should not be treated as professional diving instruments unless specifically identified and certified for that purpose.  As the company grows we hope to be able to acquire additional testing equipment to that will allows us to further test and more accurately report the water resistance capabilities of Fullness of Time Watches.

Always Secure the Crown

The crown is one of the most important points of protection against moisture.

Before wearing the watch near water:

• Make sure the crown is fully pushed into its normal position.
• If your watch has a screw-down crown, make sure it is gently and completely secured.
• Never pull, turn, wind or operate the crown while the watch is wet.
• Dry the watch and your hands completely before setting or winding it.
• Do not force or overtighten a screw-down crown.
• If the crown does not turn smoothly, stop rather than forcing it, as this may damage the threads.

A crown that is pulled out, partially secured or improperly threaded can allow moisture to enter the case.

Avoid Heat, Steam and Sudden Temperature Changes

Hot water, steam and rapid temperature changes can affect seals and create pressure differences inside the watch.

Remove your watch before entering:

• Showers
• Baths
• Saunas
• Steam rooms
• Hot tubs

Soap, shampoo, cleaning products and chemicals may also affect gaskets and other components.

After Contact With Water

If the watch is exposed to rain or splashing:

1. Confirm that the crown remains secured.
2. Wipe the case and bracelet with a clean, soft cloth.
3. Allow the watch to dry completely before operating the crown.
4. Do not use a hair dryer or other direct heat source.

If the watch is accidentally exposed to salt water, wipe it carefully with a clean cloth lightly dampened with fresh water, then dry it completely. Do not place it directly beneath a pressurized faucet.

Water Resistance Is Not Permanent

Water resistance can diminish over time. Gaskets naturally age, lubricants dry, and impacts can affect the crystal, crown, case or seals—even when no exterior damage is immediately visible.

A watch should be pressure tested again after:

• The case has been opened
• The crystal or crown has been repaired or replaced
• The watch receives a significant impact
• Signs of condensation appear beneath the crystal
• Extended ownership or frequent exposure to water

If You See Moisture Inside the Watch

If condensation, fogging or water droplets appear beneath the crystal:

• Remove the watch from your wrist.
• Do not operate the crown.
• Do not attempt to dry the movement using direct heat.
• Contact Fullness of Time Watch Company promptly for guidance.

Moisture inside the case should be addressed as soon as possible to reduce the risk of damage to the dial, hands and movement.

A Note About Your Certificate of Stewardship

Your Certificate of Stewardship records the pressure-test result for the actual watch you received. That result confirms that the watch passed its stated test at the time of final inspection.

The test result is not a permanent guarantee against water intrusion. Proper crown use, responsible wear and periodic inspection remain essential to preserving your watch’s water resistance.

A watch tells you what time it is. Your calling tells you what to do with it.

We want you to be confident in your purchase from Fullness of Time Watch Company. The watch shown in each product listing is the actual watch you will receive, and every watch is individually inspected and tested before shipment.

Return Window

You may request a return within 14 calendar days after your order is delivered, based on the carrier’s tracking information.

To begin a return, contact us at info@fullnessoftimewatches.com before sending the watch. Please include:

• Your name
• Shopify order number
• Watch model
• Reason for the return

If your return is approved, we will provide return instructions. Please do not mail a watch to Fullness of Time Watch Company without prior authorization.

Once authorized, the return should be shipped within seven calendar days. Returns mailed without authorization or outside the approved return period may be refused.

Return Eligibility

To qualify for a return, the watch must be in its original, resalable condition.

The watch may be carefully tried on indoors but must not have been worn for normal daily use. It must be:

• Free from scratches, dents, marks, odors or other signs of wear
• Returned with all bracelet links, spring bars and sizing components
• Accompanied by its presentation box and Certificate of Stewardship
• Returned with any accessories and protective materials originally included
• Packaged securely to prevent damage during shipping

A bracelet may be sized without automatically making the watch ineligible for return, provided the watch and bracelet were not scratched or damaged and every removed link and component is returned.

Hand-Finished Characteristics

Each Fullness of Time dial is hand finished using custom lettering created in-house. Minor edging from the dial application may be visible under magnification or in certain direct lighting. These details are generally subtle during normal wear and are part of the individual character of a hand-finished timepiece.

Because each product listing shows the actual watch being offered, customers are encouraged to examine all photographs before purchasing. Disclosed hand-finished characteristics are not considered manufacturing defects.

An otherwise eligible, unworn watch may still be returned during the 14-day return period if the customer decides it is not the right watch for them.

Return Shipping

Customers are responsible for return-shipping costs when returning a watch because of preference, fit, appearance, gift suitability or a change of mind.

The return must be shipped using a trackable and fully insured service. The customer is responsible for the watch until it is received by Fullness of Time Watch Company. We cannot issue a refund for a return that is lost or damaged in transit.

Original expedited-shipping charges, if any, are nonrefundable. We do not deduct the original complimentary standard-shipping cost from an approved return, and we do not charge a restocking fee for a watch returned in its original condition.

Damaged, Defective or Incorrect Orders

Please inspect your watch shortly after delivery.

If the watch arrives damaged, appears defective or is not the watch you ordered, contact us as soon as possible—preferably within 48 hours—at info@fullnessoftimewatches.com.

Please include your order number, a description of the problem and clear photographs or video when possible. Keep the shipping carton and all packaging materials while the matter is being reviewed.

If we confirm that the watch arrived damaged, defective or incorrect, we will provide return-shipping instructions at no cost to you.

After the 14-day return period, qualifying defects will be handled under the Fullness of Time Watch Company 90-Day Limited Warranty rather than this return policy.

Inspection and Refunds

All returned watches and accompanying materials will be inspected before a refund is approved.

If the return meets the requirements of this policy, the purchase price and applicable sales tax will be refunded to the original payment method. Approved refunds are generally submitted within five business days after inspection.

Your bank, credit-card company or payment provider may require additional time to post the refund to your account.

We will notify you if the returned watch shows signs of wear, damage, alteration or missing components. Depending on its condition, the return may be declined or the refund may be reduced to reflect the loss in value. We will contact you before applying a reduced refund.

Nonreturnable Items

The following are not eligible for return:

• Watches showing signs of wear or daily use
• Watches that have been scratched, damaged, altered or improperly handled
• Watches returned without required components or accessories
• Watches customized, engraved or personalized at the customer’s request
• Gift cards
• Items clearly identified as final sale before purchase

These exclusions do not limit any rights that may apply to a product that arrived damaged, incorrect or defective.

Exchanges

Because many Fullness of Time watches are individually configured and offered as one-of-one pieces, direct exchanges may not be available.

The simplest way to select another watch is to return the original qualifying purchase and place a separate order for the desired watch. We cannot reserve another one-of-one watch while a return is in transit.

Cancellations

Contact us immediately if you need to cancel an order.

We will cancel and refund an order that has not entered the shipping process. Once an order has shipped, it must be handled through the return process described above.

Questions

For questions about a return, refund or order problem, contact:

info@fullnessoftimewatches.com

Please do not ship a watch until you have received return authorization and instructions from Fullness of Time Watch Company.

Complimentary U.S. Shipping

Fullness of Time Watch Company provides complimentary standard shipping to addresses within the United States.

Orders are typically prepared and shipped within 2–3 business days. Business days do not include weekends or federal holidays.

After your order ships, you will receive an email containing tracking information. Shipments are insured and may require a signature upon delivery.

Delivery estimates shown at checkout begin after the order has been processed. Carrier transit times are estimates and may be affected by weather, holidays or other circumstances outside our control.

At this time, we do not offer international shipping.

Address Changes

Please review your shipping address carefully before completing your purchase.

If an address needs to be changed, contact us immediately at info@fullnessoftimewatches.com. We will make every reasonable effort to help, but we cannot guarantee that an address can be changed after an order has entered the fulfillment process.

For customer protection, we may be unable to redirect an insured shipment to an address different from the one provided at checkout.

Order Delays

If we are unable to ship your order within the stated processing period, we will contact you with an updated estimated shipping date. You may accept the revised date or cancel the unshipped order for a full refund.

Lost or Damaged Shipments

If your package arrives visibly damaged, photograph the shipping carton and contents before discarding any packaging.

Please report damaged, missing or incorrectly delivered orders to info@fullnessoftimewatches.com as soon as possible, preferably within 48 hours of delivery. Include your order number, photographs and a description of the issue.

If tracking shows that a package was delivered but you cannot locate it, please:

1. Confirm that the shipping address on your order is correct.
2. Check with household members, neighbors and building personnel.
3. Look around all possible delivery locations.
4. Allow one additional business day, as carriers occasionally mark packages delivered before completing delivery.
5. Contact us if the package still cannot be located.

We will work with the carrier and the customer to investigate insured shipping claims.

Fullness of Time Watch Company stands behind the craftsmanship of every watch we assemble and sell.

Each watch is individually inspected, tested on a timegrapher and pressure tested before shipment. Its individual test results are recorded on the accompanying Certificate of Stewardship.

Warranty Period

Your Fullness of Time watch is covered by this limited warranty for 90 calendar days beginning on the date it is delivered to the original retail purchaser.

This warranty applies only to watches purchased directly from Fullness of Time Watch Company and is provided to the original purchaser. Proof of purchase may be required when requesting warranty service.

The warranty is intended to cover defects in materials, assembly or workmanship that become apparent during normal and appropriate use. It is not a maintenance plan or a guarantee against normal wear, accidental damage, misuse or the ordinary variation of a mechanical movement.

How to Request Warranty Service

Before sending your watch, contact us at:

info@fullnessoftimewatches.com

Please include:

• Your name
• Shopify order number
• Watch model and serial number
• A description of the problem
• Photographs or a short video, when helpful
• A photograph of the Certificate of Stewardship, if available

Do not ship a watch until you have received authorization and packing instructions.

The Certificate of Stewardship is helpful in identifying and evaluating your watch, but its absence does not automatically disqualify an otherwise valid claim when proof of purchase is available.

Shipping for Warranty Service

The customer is generally responsible for safely shipping the watch to Fullness of Time Watch Company using a trackable and insured service.

If the condition is covered by this warranty, Fullness of Time Watch Company will pay for standard return shipping to a U.S. address.

Our Warranty Remedy

For an approved warranty claim, Fullness of Time Watch Company will, at its discretion:

• Repair the watch;
• Replace the defective component;
• Replace the watch with the same model or a reasonably comparable watch; or
• If repair or replacement is not reasonably available, refund the original purchase price.

Because many watches are individually configured, an exact replacement may not always be available.

Repair or replacement does not restart the original warranty period. The repaired or replacement watch will remain covered for the balance of the original 12-month warranty period or 90 days after return to the customer, whichever is longer.

Coverage After a Warranty Repair

Repair or replacement does not restart the original 90-day warranty period.

A repaired or replacement watch will remain covered for the balance of the original warranty period or for 30 days after it is returned to the customer, whichever is longer.

Service After the Warranty Period

Our commitment to our customers does not end when the limited warranty expires.

If your watch requires regulation, pressure testing, movement replacement or another repair after 90 days, contact Fullness of Time Watch Company. We will evaluate whether the work can be performed and provide an estimate before beginning any paid service.

Availability and pricing will depend on the condition of the watch and the availability of compatible components. No paid repair will be performed without the customer’s approval.

Implied Warranties and State Law

To the extent permitted by applicable law, any implied warranties, including implied warranties of merchantability or fitness for a particular purpose, are limited to the duration of this 90-day limited warranty.

Some states do not allow limitations on how long an implied warranty lasts, so this limitation may not apply to you.

This limited warranty gives you specific legal rights, and you may also have other rights that vary from state to state.